FAQ
General Product Queries
What makes Apoio different from other innerwear brands?
What makes Apoio different from other innerwear brands?
Apoio is designed specifically for growing bodies, ensuring a perfect fit, gentle support, and all-day comfort during the pre-teen and puberty years. Our styles focus on comfort, breathable fabrics, and confidence-boosting designs.
Are Apoio bras and underwear suitable for sensitive skin?
Are Apoio bras and underwear suitable for sensitive skin?
Yes! We use skin-friendly, breathable fabrics, free from harsh chemicals, tags, and scratchy seams to prevent irritation.
Can my daughter wear Apoio products every day?
Can my daughter wear Apoio products every day?
Absolutely! Our training bras, underwear, and undershorts are made for daily wear, whether at school, home, or during activities.
Product Care
How do I wash Apoio products?
How do I wash Apoio products?
Hand wash or machine wash in cold water on a gentle cycle.
Use mild detergent avoid bleach or fabric softeners.
Air dry for best longevity. Avoid tumble drying to preserve elasticity.
Ordering
How do I place an order?
How do I place an order?
Simply browse our website, select your preferred items, add them to your cart, and checkout securely. For additional help, you can reach out to us on support@apoio.co.in.
Shipping
Where do you ship?
Where do you ship?
We currently ship across India and will be expanding internationally soon!
How long does shipping take?
How long does shipping take?
Metro - 3-5 Working Days
Other - 7-10 Working Days
Once your order is dispatched, you will receive a tracking link via email/SMS to monitor your delivery status.
Sizes
How do I know what size to order?
How do I know what size to order?
Check our size guide on the website for detailed measurements. If unsure, opt for a size bigger, based on the body measurements.
How long does shipping take?
How long does shipping take?
Metro
Other
Once your order is dispatched, you will receive a tracking link via email/SMS to monitor your delivery status.
Exchanges & Returns
Can I exchange or return an item if it doesn’t fit?
Can I exchange or return an item if it doesn’t fit?
Due to hygiene reasons, we do not accept returns on bras, underwear, or undershorts unless the product is defective.
What should I do if I receive a defective product?
What should I do if I receive a defective product?
If your order arrives damaged or incorrect, contact us within 48 hours of delivery, and we’ll arrange a replacement.
Support
You can reach us via:
You can reach us via:
Email: support@apoio.co.in
WhatsApp: +91 9892739601
What are your customer support hours?
What are your customer support hours?
We’re available Monday to Friday, 10 AM – 6 PM IST to assist you.